Name Place Animal Thing app icon

Name Place Animal Thing support

Answers to common questions, and how to reach us.

Email support

or write to support@acrota.com. We usually reply within 24 hours.

To help us sort it out quickly, tell us:

  • Your phone's model and Android version, and the app's version
  • What happened, and what you expected to happen
  • A screenshot or screen recording, if you can

Common questions

When can I get Name Place Animal Thing?

Name Place Animal Thing is coming soon to Google Play. Its page on this site will have the download button as soon as it's out.

Why didn't my answer count?

In solo games, answers are checked against the app's word list of nearly 100,000 entries, and small spelling slips are fine. If you're sure a word is right, tap Count it: it counts now and every time after.

How does scoring work?

Each answer that counts scores 10 points. With friends, it's 5 if someone else wrote the same answer, and 20 if you're the only one with an answer in that column. Answers in the word list count straight away; everyone votes on the rest. In solo games, stopping early with every answer right gives a bonus point for each second left.

Do I need the internet to play?

No. Solo games and playing with friends nearby both work without an internet connection.

How do I play with friends?

Everyone needs Name Place Animal Thing on a phone close by, all on the same version of the app. One player starts a room from Play with friends; the others tap Join a game, then scan the room's QR code or type its room code. Up to 6 players can play together, and no internet is needed.

My friend's phone can't find the room. What can I do?

Keep the phones close together with Bluetooth and Wi-Fi turned on, and allow the nearby devices permission (on some Android versions, location) when the app asks. Check that everyone has the same version of the app from Google Play. If it still won't connect, close the app on every phone and start a new room.

Why does the app ask for my location?

On some Android versions, finding phones nearby needs the location permission. The app never reads, stores or shares your location, and you can play on your own without allowing it.

Where are my scores and counted words saved?

Only on your phone. Uninstalling the app or clearing its data (Settings › Apps › Name Place Animal Thing › Storage) deletes them for good, and we can't bring them back.

Still need help?

Email us and we'll get back to you, usually within 24 hours.

Contact support

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